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Potential determinants of drug-drug interaction associated dispensing in community pharmacies.

Although the number of clinically relevant drug-drug interactions (DDIs) is probably low, DDIs may be responsible for a substantial number of hospital admissions. In some countries, the pharmacist is responsible for preventing the use of unsafe or non-effective drug regimens. Specifically they should avoid the dispensing of combinations of drugs that may cause serious DDIs. In order to assess the determinants related to community pharmacies and associated with these dispensings, a systematic literature review was conducted. Medline and International Pharmaceutical Abstracts were searched for articles published in English between 1993 and 2003. Additional relevant articles were identified by screening the reference lists of relevant articles. Seven papers were located. The determinants described in the literature were divided into three groups. The first group focussed on the relationship between the pharmacist and the prescriber. The number of prescribers is of importance as well as the number of dispensing pharmacies. Both a high number of primary care physicians and multiple dispensing pharmacies increased the risk of DDIs. The availability, quality and sensitivity of the medication surveillance software appeared to be a second important determinant. Both too many and too few signals increased the risk of dispensing interacting drugs. The third group of determinants was related to the pharmacist and pharmacy organisation. Signals from the surveillance program are usually judged first by technicians and subsequently managed by the pharmacist. Consequently, knowledge, instructions and supervision are important determinants. A fourth group of determinants was identified in literature assessing interventions by pharmacists, including interventions for DDIs. A higher workload was associated with lower intervention rates, which indicated a higher risk of dispensing interacting drugs. The determinants identified in this review can be used to develop strategies to minimise patient harm resulting from DDIs. Further assessment of the relation between these determinants and the dispensing of DDIs and of the relation between DDI-associated dispensing and patient harm is recommended.

Community Pharmacy Services↗

Costs and effects associated with a community pharmacy-based smoking-cessation programme.

OBJECTIVE: The aim of the study was to determine the costs and effects associated with a community pharmacy-based smoking-cessation programme in Northern Ireland, using the perspective of the payer in the main analysis. DESIGN AND SETTING: Data from a pilot study conducted in 2 community pharmacies in Northern Ireland were used as the basis of the current study, which examined the cost effectiveness of a formal counselling programme for smoking cessation by community pharmacists throughout Northern Ireland. A number of assumptions were made in the baseline analysis (e.g. annual rate of smoking cessation in the absence of the programme; lifetime relapse rate), and these were varied in the sensitivity analysis. PATIENTS AND PARTICIPANTS: The pilot study upon which the main analysis was based was carried out in 2 Belfast pharmacies over a 2-year period. 52 people entered the smoking-cessation programme (group 1), 48 bought nicotine gum and gave their address so that additional information could be sent and they could be followed-up (group 2), and 60 people who expressed a wish to stop smoking were chosen on the basis that they matched, by age, gender, social status and disease status, those in group 1. Thirty-five of those in group 1 requested to use nicotine gum. A statistically significant difference (p < 0.01) was found in cessation rates between intervention and control patients. INTERVENTIONS: The Pharmacists Action on Smoking (PAS) model was the only active intervention used in the study. The model was developed by the PAS group in association with the National Pharmaceutical Association (NPA) in the UK in 1994, and was designed specifically for use by community pharmacists to provide advice and motivation to help smokers stop smoking. The 4-stage model involves a written 'contract' between the patient and pharmacist (including a 'stop date'), and a series of brief counselling meetings over a period of approximately 6 months. MAIN OUTCOME MEASURES AND RESULTS: Our findings indicate that the cost per life-year saved when using the PAS programme ranges from 196.76 pounds sterling (Pounds) to 351.45 Pounds for men and from 181.35 Pounds to 772.12 Pounds for women (1997 values), depending on age. This compares favourably with other disease prevention medical interventions such as screening for hypertension or hypercholesterolaemia. CONCLUSIONS: These findings provide an argument for adoption and remuneration of the PAS model in the community pharmacy (primary healthcare) setting.

Cost-Benefit Analysis↗

Workload, error detection, and experienced stress in a simulated pharmacy verification task.

The relationships among workload, stress, and performance efficiency are topics of applied interest and theoretical importance to researchers concerned with human performance. Such interest extends to a variety of occupational areas including inpatient, outpatient, and community pharmacies. In that context, these relationships have become a consumer health issue given concerns that workload contributes to job stress and a significant decline in dispensing accuracy. In the present study, 102 trained college-aged individuals evaluated simulated pharmacy prescriptions for errors under conditions of either low workload (72 orders over 120 min. on task) or high workload (120 orders over 120 min. on task) in a high-fidelity simulated pharmacy environment. Overall, cumulative and detection theory indices of error detection were compatible with estimates from pharmacy field studies. When rates of sensitivity and specificity for detection were examined, substantial variations in the identification of errors (sensitivity) and difficulties with detection of data-entry mistakes were observed in the high workload condition, but only modest effects emerged for the low workload condition. Although increases in objective workload were associated with modest declines in detection accuracy, objective workload did not significantly affect negative mood (Mood Adjective Checklist) or perceived workload (NASA-Task Load Index) as expected.

Adult↗

Risk of spontaneous abortion among Danish pharmacy assistants.

A national study of the risk of medically verified spontaneous abortion was conducted among all pharmacy assistants in Denmark. The cohort was defined as 4939 female members of the Association of Danish Pharmacy Technicians between 1979 and 1984, all under the age of 40 years. Data on spontaneous and induced abortions, and births as well, were obtained from the national registers from the same time period. Data on work history and exposure to pharmaceuticals and chemicals were collected from self-administered postal questionnaires in April 1985 with a response rate of 93%. Studies of spontaneous abortion give rise to many methodological problems. In this study data were analyzed in a case-referent model using pharmacy assistants in administration and at the counter as the reference group. Generally, pharmacy assistants are at low risk with respect to spontaneous abortion. However, a few statistically significant results were found, but a decision on their importance must await further research.

Abortion, Spontaneous↗

Time to pregnancy among Danish pharmacy assistants.

Time to pregnancy was studied as a parameter of couple fertility in a national cohort of all female members (less than 40 years) of the union of pharmacy assistants from 1979 to 1984. A total of 4 924 women were included in the study. Information on time to pregnancy and exposure was obtained by postal questionnaires in April 1985 (response rate 92%). Prolonged time to pregnancy according to occupation in production or a dispensary or in product control, bottling, and packing is presented, unexposed pharmacy assistants being used as referents. It was possible to use time to pregnancy in an occupational setting as 95% of the women were able to state their time to pregnancy and as 90% of all pregnancies were planned. No association was found between type of work or pharmacy and time to pregnancy, but pharmacy assistants exposed to antibiotics had a slightly increased risk of prolonged time to pregnancy.

Adult↗

Safety and usage pattern of an over-the-counter ambroxol cough syrup: a community pharmacy-based cohort study.

INTRODUCTION: Mucoactive substances such as ambroxol, available in several countries as over-the-counter (OTC) medicines, are used for the treatment of acute and chronic bronchitis. OBJECTIVE: This study was designed to evaluate the "real life" behavior of consumers with non-prescription access to an ambroxol cough syrup with special focus on tolerability and the pattern of product usage. METHODS: Customers who bought the ambroxol syrup were recruited in 300 community pharmacies in Germany. Baseline data were collected from the participants in the pharmacy. Completing a self-administered questionnaire, participants provided information on tolerability, self-perceived effectiveness and usage pattern. RESULTS: 2,707 participants were recruited in 266 pharmacies. 2,664 questionnaires were evaluable. At baseline, the respondents reported a complex pattern of symptoms. Productive cough, congested airways, dry cough, cough irritation in the throat and soreness in the throat were the most common ones. 67 patients (2.5%) reported a total of 81 adverse events (AE) which were usually mild in nature and mostly affecting the gastrointestinal tract (n = 53) followed by skin and subcutaneous tissue disorders (n = 9). No serious or unknown AE were reported. In general, 97% of the participants assessed the safety as "very good" (51%) or "good" (46%). Overall, the respondents complied with the indications for use and the recommended dosages, with only 0.7% of the participants using the maximum daily dose. 92% of the patients assessed the self-perceived effectiveness as "very good" (29%) or "good" (63%) and 89% were willing to purchase this ambroxol cough syrup again. CONCLUSIONS: This study confirms that ambroxol is used according to the advice given in the patients' leaflet and supports the already established safety and efficacy of this product in acute bronchitis. It also demonstrates that the use of an OTC cough medication can be successfully monitored in a pharmacy-based cohort study.

Adolescent↗

Improving communication skills of pharmacy students through effective precepting.

Pharmacy students should be given opportunities to learn and practice interpersonal communication skills during their community advanced pharmacy practice experience (APPE). Preceptors have the responsibility of setting the stage for the pharmacy students during their initial encounter. During this orientation to the site, students should become familiar with the history of the practice, the types of services provided, and the staff members. Once the orientation is completed, preceptors can develop strategies for incorporating the students into the practice's patient care activities. Students should participate in patient counseling, interviewing, and educational sessions. Also, students should participate in collaborative work with other health care providers. To ensure the development of communication skills in pharmacy students, preceptors can incorporate the teaching process "see one, do one, teach one" into their teaching activities. By following these strategies, preceptors can effectively and positively impact the communication skills of their students.

Counseling↗

Documenting concurrent clinical pharmacy interventions.

The documentation of clinical pharmacy activities is an important issue and the authors describe a relatively simple and easily implemented method of documenting concurrent clinical pharmacy interventions. This quality assurance measure was added to the quality assurance calendar of a tertiary care medical center/teaching hospital to: (1) document to the Joint Commission on Accreditation of Healthcare Organizations that the pharmacy department is involved in direct patient care, and (2) demonstrate to hospital administrators that pharmacists are an integral and necessary component of the health care team. At least 115 of 428 (27%) documented interventions during 1988 prevented patients from suffering potentially serious side effects and adverse drug reactions. Physicians and nurses initiated consultations by contacting pharmacists, either by phone or in person, and asking them to: (1) recommend dosages for renally impaired patients; (2) monitor patients receiving medications such as aminoglycosides, digoxin, and phenytoin; (3) suggest appropriate doses for specific indications; (4) recommend a formulary drug for a specific condition; and (5) provide drug information. Pharmacists initiated consultations by contacting physicians and nurses, either by phone or in person, to clarify an order or make recommendations regarding drug therapy. Nurses, pharmacists, and physicians initiated 37%, 33%, and 30% of the clinical interventions, respectively. Most of the physician (89%) and nurse (82%) initiated interventions were requests for drug information, whereas most of the pharmacist initiated interventions were order clarifications (51%). The daily documentation of clinical pharmacy interventions demonstrated that the quality of patient care and patient outcome was improved and served as an effective method of cost-justifying pharmacist positions in this era of fiscal constraints.

Concurrent Review↗

The impact of pharmacy discharge planning on continuity of care.

Maintaining high quality patient care following hospital discharge is essential for complete recovery and continued well-being. Historically, pharmacist participation in discharge planning has been minimal and has been frequently limited to last minute patient counselling. Hospital pharmacists can contribute to the continuity of patient care by summarizing changes made to a patient's therapy, their rationale, and future considerations in a discharge report to the family physician and/or community pharmacist. In this study, pharmacy discharge summaries were prepared for inclusion in the discharge report to the family physician. Summaries were also forwarded to the community pharmacist, where appropriate. Two types of pharmacy summaries completed were "Rationale for Inpatient Changes" (RIC) and "Recommendations for Future Changes" (RFC) summaries. Evaluation forms accompanying the summaries elicited very favourable responses. An independent review group of two physicians and two pharmacists rated the potential for reduction of patient mortality/morbidity as either marked, modest, minor or negligible; most of the summaries were evaluated as having a "modest" impact. Workload associated with preparation of pharmacy summaries would require additional pharmacy staff. Direct and indirect cost savings, including decreased drug costs and avoidance of drug complications and hospital readmissions, are associated with this service.

Attitude of Health Personnel↗

Physician perceptions of clinical pharmacy encounters in a family practice clinic.

The purpose of this study was to classify pharmacist-physician encounters in a family medicine center into three progressive levels of service in order to determine the physician's perception of the relative value of each level. The three levels of service were drug information, pharmacy consultation individualized to the patient, and pharmaceutical care-consultation with follow-up to monitor patient outcome. Physicians received a questionnaire with each encounter and were asked to rank questions regarding the quality of the information provided, the impact they perceived that the information had on patient care, and to assign a monetary value for each encounter. A total of 106 of 141 (75 percent) questionnaires suitable for analysis were stratified into drug information (25.5 percent), pharmacy consultation (49 percent), and pharmaceutical care (25.5 percent). Physicians' perceptions toward the quality, impact, and value of pharmacy services were favorable overall, but they perceived a significantly higher quality, impact, and value to pharmaceutical care encounters than for drug information and pharmacy consultation (p < 0.05).

Ambulatory Care Facilities↗

Health informatics education for pharmacy students in Romania.

The objectives and the curriculum of the health informatics course for pharmacy students at the University of Medicine and Pharmacy in Timisoara is presented. The relations with other disciplines and the integration into the overall educational program are discussed within the frame of the specific requirements of a pharmacy school. A description of our specific programs for pharmacy students devoted to laboratory works is also presented.

Computer Literacy↗

Current status of hospital pharmacy technicians in Michigan.

The results of a comprehensive statewide survey of hospital pharmacy technicians are presented. Although this was only a statewide survey, its findings should be of interest to technicians and pharmacists everywhere since very few data of this type are available. In addition, Michigan is a very progressive pharmacy state and has recently implemented a formal technician certification process (described in an appendix) via the Michigan Pharmacists' Association. The survey instrument was mailed to the Directors of Pharmacy at 252 Michigan hospitals. The response rate was 68.7% (173) hospitals). The survey pointed out that Michigan hospitals employ on the average one technician for each pharmacist. Most hospitals required high school graduation and typing skills as a minimum for hiring of a technician. Numerous technician work responsibilities were identified, including the admixture of sterile products. Technicians in this survey had a variable work schedule, and the future job market appeared to be healthy. Most of the technicians were females under the age of 30. Average hourly wages for regular technician position ranged from $5.05 to $6.25 (June 1981). Numerous categories of technicians were noted, and about 20% of the technicians were unionized. Many of the hospitals utilized a formal on-the-job technician training program. The performance of the majority of technicians was evaluated annually, and many opportunities existed for continuing education. The concept of technician certification appeared to be looked upon favorably by most of the pharmacy directors.

Adult↗

Survey of 24-hour, 7-day/week hospital pharmacy service.

Emergency after-hour pharmacy services in many hospitals have been replaced by 24-hour, 7-day/week pharmacy services. A survey questionnaire was published in Hospital Pharmacy, February 1983, to be completed by hospital pharmacies that provide a pharmacist in the hospital 24 hours a day, 7-days a week. Usable responses were received from 185 hospitals. The type of hospitals and the number of beds of these hospitals varied greatly. The differing responses concerning staffing, scheduling, hours of the post-midnight shift, arrangement of vacations and holidays, the factors used in selling the concept to administration, and the handling of compensation are presented.

Emergencies↗

Maintaining clinical pharmacy services during cost containment.

As new hospital reimbursement schemes are rapidly introduced into the hospital industry, the impact of cost containment measures will be felt by all departments of pharmacy. This paper describes how the pharmacy department at one community teaching hospital justified the continuation of clinical pharmacy programs when faced with an immediate 18% reduction in pharmacist staff. Various written communications and recommendations are provided to assist other hospital pharmacy departments that are facing or may face this dilemma.

Cost Control↗

Evaluation of an inpatient decentralized pharmacy team program in an HMO setting.

Decentralized drug distribution and clinical pharmacy services were implemented on two nursing units, orthopedics and oncology, of a health maintenance organization-owned hospital. The use of targeted high-cost drugs was assessed before and during the decentralized pharmacy services intervention on the experimental units and on a comparison unit. Other assessments included a survey of nurses from the experimental units and surveillance of telephone encounters between the central pharmacy and the experimental units. In the experimental units, there were significant changes in cefazolin therapy for prophylaxis, aminoglycoside therapy, and metoclopramide use from baseline to the intervention periods. Cefazolin use for prophylaxis essentially remained the same in the comparison unit. Telephone encounters decreased substantially from the before- to the during-program period. An increase in the proportion of inappropriately drawn aminoglycoside blood levels was also noted in the during-program period. Decentralized pharmacy services appeared to reduce the cost of targeted drugs and improve communications with the nursing units.

Cefazolin↗

The ideal satellite pharmacy.

The pharmacy service at the Seattle Veterans Administration Medical Center moved into a replacement facility in September 1986. A description of the present medical center and the satellite pharmacy is presented. The ideal satellite pharmacy for this medical center is then described. The satellite is discussed with respect to the satellite door, transportation systems (i.e., dumbwaiter, pneumatic tubes), communication systems (i.e., Omnifax, intercom, typewriter, telephone, computer), equipment (i.e., IV hood, refrigerator, shelving), stock, and space. Because each medical center has specific needs and equipment available, the information presented should be used as a guide when designing a satellite pharmacy.

Equipment and Supplies, Hospital↗

Pharmacy-nursing report form used to monitor and adjust schedules of large volume parenteral solutions.

The use of an i.v. report form to regularly monitor and adjust the schedules of large volume parenteral solutions and irrigations is discussed. The departments of pharmaceutical services and nursing instituted a program that allowed both departments to compare the schedules of large volume parenterals and irrigations for each shift. This program centers around the use of an i.v. report form, for which clinical nurses record information concerning the progress of i.v. fluids and irrigations. The completed report is forwarded to the pharmacy, where pharmacy personnel use the information to continually update i.v. therapy profiles and adjust the administration schedules of subsequent solutions. Pharmacy's review of the i.v. report form allows the pharmacist to use his/her clinical judgment concerning the appropriateness of therapy and provides an opportunity to prevent and observe medication errors. Although this system has not be formally compared to other systems, it appears that an i.v. report system is an effective means of communication between pharmacy and nursing departments.

Communication↗

Direction through accreditation--CCHA (Canadian Council on Hospital Accreditation) recommendations to Ontario hospital pharmacies.

A questionnaire was circulated in December 1986 to 157 Ontario hospital pharmacy directors that asked about the recent recommendations made by CCHA surveyors. Sixty-four directors responded and assigned their received recommendations to four categories of pharmacy service. Similar recommendations were tabulated by category of service and by number of hospital beds (less than 200 and greater than 200 beds). The results show that drug distribution was the most emphasized area of service cited for improvement. Frequent recommendations concerned patient medication profiles, night supply services, hospital formulary, Pharmacy and Therapeutics Committee policy review, adverse drug reaction programs, quality assurance, and regular medication room checks. Responses indicated that 27 of the 62 eligible hospital pharmacies (44%) that received recommendations have acquired administrative support to implement changes, and 33 of 62 (53%) have had specific action as a result of an accreditation survey.

Accreditation↗