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PubMed · 15574019

Management. Gently does it.

Jay Bevington·Paul Stanton·Ron Cullen
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Abstract

Soft intelligence is information gathered from conversations, observations and experiences that allow judgements to be made. Research by York University shows that less than one in four of those interviewed used hard data to inform their judgements of NHS trusts. Sources of soft information can be direct: based on first-hand experiences; and indirect: the accounts and views of colleagues, patients, public, friends, journalists.

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Administrative PersonnelAttitude to HealthData CollectionInformation ServicesInterviews as TopicJudgmentQuality of Health CareState MedicineUnited KingdomJournal Article

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Jay Bevington, Paul Stanton, Ron Cullen. 2004-11-11. Management. Gently does it.. https://pubmed.ncbi.nlm.nih.gov/15574019/

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