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Planning, implementing, and using a virtual reference service.

Marlyse H MacDonald
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Abstract

Virtual reference (VR) can be a successful vehicle for libraries if there is a demonstrated need by the user base for such a service and if the library staff believes in, accepts, and plans thoroughly for the concept. This article focuses on the experiences of the Duke University Medical Center Library (DUMCL) in planning, implementing, and using a virtual reference service utilizing LSSI's Virtual Reference Desk (VRD) Software.

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Computer Communication NetworksDecision Making, OrganizationalInservice TrainingLibraries, MedicalLibrary ServicesNorth CarolinaPlanning TechniquesProgram DevelopmentSchools, MedicalSoftwareUser-Computer InterfaceJournal Article

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Marlyse H MacDonald. 2003. Planning, implementing, and using a virtual reference service.. https://doi.org/10.1300/j115v22n02_06

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