@misc{indiciae493344594a75,
  title = {Planning, implementing, and using a virtual reference service.},
  author = {Marlyse H MacDonald},
  year = {2003},
  doi = {10.1300/j115v22n02\_06},
  url = {https://pubmed.ncbi.nlm.nih.gov/12723815/},
  note = {Source identifier: 12723815}
}