Case study: an Internet answer.

Abstract

Michigan-based Munson Healthcare provided patients with access to their billing information on the Internet. Focus groups helped the provider select a system that allows patients to view their account information, check on the status of insurance or a claim, and access educational materials. Munson is receiving payment up to 26 days sooner than with paper methods, and billing inquiries from consumers have declined from 12,000 phone calls a month to 6,000. Providers should research their markets needs and weigh resource constraints when considering development of a similar program.