Using a key function approach to performance improvement: a case study.

Abstract

Assisting organizations with performance improvement planning is among the most important, challenging, and potentially rewarding responsibilities of the quality management professional. NorthCrest Medical Center, a 100-bed not-for-profit community hospital, developed a long-term vision for quality which was then supported through a unique model of performance improvement based on important functions. The resulting key function framework has helped the organization prepare for two successful Joint Commission surveys, relocate to a new facility, and survive in today's rapidly changing environment.