@misc{indiciae6bd61b6b1787,
  title = {Using a key function approach to performance improvement: a case study.},
  author = {H Benson},
  doi = {10.1111/j.1945-1474.1998.tb00282.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/10185720/},
  note = {Source identifier: 10185720}
}