Proper measurements and telecommunications technology can help you make the most positive impact on service to your many publics. When patients call a number (often an 800 number) for nurse triage, physician referral, a physician answering service, claims eligibility or customer assistance, chances are they are calling into a call center. No other industry is exploring and improving call center applications with more vigor than health care.

Computer Communication Networks↗

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Bridges link the world.

Organizations that use videoconferencing quickly discover how a video call connecting two sites can be a productive and cost effective way to hold meetings, offer remote diagnosis and participate in distance learning. But, administrative and education applications, in particular, are likely to require that multiple sites be networked at the same time. A simple solution is video bridging.

Computer Communication Networks↗

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Managing technical functions: is it your line of business?

Food, laundry, valet and transportation services are areas that have been contracted out by hospitals for many years. Technical services are another area that may make sense to outsource, providing the company can pass the following tests: 1. Quality of service--can they do it better than your own employees? 2. Timeliness of service--usually the objective is speedier service. 3. Cost-effectiveness--is the service a good value?

Contract Services↗

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Look who's calling.

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Community Participation↗

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Help for the rural provider.

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Financing, Government↗

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Data networking: issues for you to consider.

Explore the source record for details and available documents.

Computer Communication Networks↗