Urgent need: a public relations volunteer. Coming out of the closet: confessions of a public relations volunteer.
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The purpose of this study is to relate the short-term effect of implementation of a public relations program (internal marketing), utilizing a public relations staff member (PRSM) in an established pediatric dental private practice. The public relations staff member performed numerous duties previously performed by many staff members. The results showed an increase in new patients for the six months studied between 22 percent to 111 percent. The number of Hispanic new patients was also compared and also increased significantly. Consideration should be given to having a public relations staff member to handle all incoming calls.
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Public relations (PR) practices in athletic departments (AD's) of C.I.A.U. - member institutions were surveyed with a mailed questionnaire. The instrument which included fifty-seven items of a two-part nature, measured eight "present" and "preferred" public relations characteristics. A 74.5% (N = R35) response rate was achieved over a six-week period. Analysis of results indicated that: (1) Present concepts of the purposes of PR programs in AD's are much less clear than they could be; (2) While most AD's maintain an identifiable unit responsible for PR, the majority of personnel practising these roles are not qualified by experience and/or training in this area; (3) Even though relationships and internal communications within AD's, regarding PR issues, seem fairly adequate, additional means of providing internal feedback on PR activities are needed; (4) Even though local media have been well identified and are contacted regularly, the present flow of external communications appears to be one-way. i.e. from the AD's to the press, and more exphasis on information needs and requests originating from the media is required; (5) Provisions for performance evaluation and long-range planning of the PR programs appear very poor; (6) AD's in the Ontario and Great Plains athletic conferences generally offer far greater provisions for a sound PR program.
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Because medical practice and especially medical research depend on the goodwill of others, increased emphasis should be placed on the role of public relations, especially in the complex area of communication between medical scientists and the man in the street. The nature of these communication problems is described, and suggestions are made as to how public relations, if properly managed, can give substance to an otherwise ill-defined concept. Opportunities and problems in the marketing of medical research are briefly described.
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