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Clinical reengineering. A benchmark strategy.

The health care provider marketplace continues to undergo dramatic changes with the advent of hospital mergers, acquisitions, and physician and hospital alliances. In this era of managed care, cost containment is still vital to a hospital's success, but many stakeholders--patients, employers, and physicians--are determined that quality of care also remain paramount. How can hospitals reduce their expenses and maintain a quality focus? The answer lies in a successful clinical reengineering initiative. One progressive model of clinical reengineering is presented, as well as examples of initiatives at three health care institutions. Initial results of clinical redesign programs have been dramatic and encouraging, with documented evidence of simultaneous cost savings and improved patient care.

Cost Savings↗

Benchmarks: investing in civil rights and diversity.

HSL talks to leaders of four healthcare organizations in various states of developing programs for ensuring a workforce representative of the communities they serve. Programs range from internships for future leaders to creating diversity ambassadors among the workforce.

Attitude of Health Personnel↗

New products: benchmarking the critical success factors.

New-product development is emerging as the key strategic endeavour of companies in fields such as medical devices. Drawing on the findings of a recent study, the author suggests that the critical factors that influence the success of new products are process, strategy and resources. Process was found to have the strongest impact on the performance of a new product. This article describes a stage-gate process that provides companies with a template for driving new-product projects from idea through to launch.

Commerce↗