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Teams in the workplace: the way to power them to productivity.

Teams! Teams! Teams! It seems you can't pick up a trade magazine or periodical without seeing something about team building. Once you get by the buzzwords and the acronyms, you have to wonder who's really doing it right. This article explains a proven process to build productive work teams. Teams that get bottom line results in the first 90 to 120 days. The author presents the five keys to assure successful work teams the very first time! In addition, you will learn five issues management must address, five skills every team member must master, five ways to help team members learn faster, and five tips to ensure a powered start to productivity.

Efficiency, Organizational↗

The 1993 Medical Device Technology sterilization survey.

The 1993 Medical Device Technology survey on sterilization is the second in a series of annual surveys that examines the use of sterilization techniques within the European medical device industry. By conducting this study each year, a database will be established and maintained on the various ways in which the sterilization of medical devices is achieved. In the longer term this will indicate changes in the market for sterilization equipment and services and will identify future trends in this very important segment of the medical device industry. Such information will be passed on to the readers of Medical Device Technology in forthcoming issues of the magazine.

Equipment Contamination↗

20 strategies for marketing your managed care plan.

In today's fiercely competitive managed care marketplace, healthcare executives must find a way to set their plans apart from the competition and build a sufficient customer base. At the same time, they must confront a growing anti-managed care backlash among a wary and confused public. Healthcare executive magazine talked with managed care experts to gather their views on key strategies to help executives meet both of these challenges. Here's what they suggest.

Advertising↗

A midpoint evaluation.

The Fall 1995 issue of Michigan Health & Hospitals magazine featured an article about a patient-focused care (PFC) program that was getting under way. The article included basic information about changes that had been made and goals that had been set in an effort to increase patient satisfaction and lower operating costs. After 18 months of PFC, St. Luke's Hospital in Saginaw has discovered some of the struggles and triumphs that accompany change.

Attitude of Health Personnel↗

A revolutionary redesign.

Patient-focused care (PFC) has been around for years and has been written about extensively. A survey conducted by Hospitals magazine in February 1993 indicated that nearly one half of all US hospitals were implementing or considering some type of PFC. But what does it mean to be patient focused? What can you expect if you become patient focused? What is the role of PFC in light of managed care and emerging integrated delivery systems? This article is written from the viewpoint of consultants and industry leaders who have participated in PFC work.

Health Care Surveys↗

Informed choices.

To be active partners in their care, consumers need information to help them make informed health care decisions. Here's a look at information about health plans that's being released to the public by consumer magazines and other sources.

Accreditation↗

Do the right thing. When it comes to your community, do you know what that is? Roundtable discussion.

What is the health care organization's responsibility to maintaining a healthy community, and how does the board fit into that role? Has the field's understandable fixation on costs and the penetration of managed care into most markets affected that role? Leaders of both for-profit and not-for-profit organizations often believe that they are fulfilling their community obligations as long as they provide uncompensated care to the indigent and the uninsured. But is that really being accountable to the community? And if it's not, then what is community accountability? The American Hospital Association's Division of Trustee Leadership and Trustee magazine posed these questions to 13 health care and community leaders last December. Their different perspectives provide for some surprising answers.

American Hospital Association↗

The impact of managed behavorial healthcare on the costs of psychiatric and chemical dependency treatment.

As Congress debates the Health Security Act, a key issue centers on whether and how to include mental health and substance abuse benefits and how to contain costs if and when these benefits are paid at parity with general healthcare. Previous studies estimating the average annual cost of providing behavioral healthcare services have shown considerable divergence, depending on the nature of the defined population and the inclusion of various benefit categories, out-of-pocket expense and administrative costs. Experience from 14 members of the American Managed Behavioral Healthcare Association (AMBHA) is used to define the key features of managed behavioral healthcare, and to demonstrate that a properly managed behavioral healthcare benefit can be significantly less costly than the current reform debate would admit. AMBHA companies (which have many years of experience and presently manage the cost and quality of care for over 65 million people in the United States) [See Table 3, page 28], have shown that a specialty managed care approach can achieve not only significant savings to healthcare providers, payers and society, but also improve quality and access to care. Traditional attempts at reducing mental illness benefit coverage costs have entailed limitations on the availability or access to care. These approaches, however, ignored the larger implications to society of untreated mental illness and chemical dependency. When traditional coverages have offered more extensive benefits, they have primarily favored inpatient treatment, thus increasing costs by overemphasizing care of patients at expensive inpatient settings. AMBHA's proposed principles of healthcare reform and recommended benefit packages for behavioral healthcare can be found on page 80 of this magazine.

Cost Control↗

Using the Internet to educate consumers about health care choices.

Employers are increasingly using the internet to distribute comparative information to employees, dependents and retirees as it is often more cost-effective and can be easily updated and customized to meet users' needs. Health Pages, a New York City-based consumer health information publisher, has been working with employers to distribute health education articles and comparative information nationwide. Working with employers such as General Motors, Boeing/McDonnell Douglas, US WEST and Southern California Edison, Health Pages has created customized websites providing a variety of benefit and comparative managed care plan/physician information via corporate intranets. To reach a broader audience, Health Pages also works with newspapers and magazines. Future activities in information dissemination will include aggregating performance information into simpler categories and allowing greater user interactivity.

Choice Behavior↗

Health care of the future.

Michigan Health & Hospitals magazine asked two member CEOs to answer the question what will health care delivery look like in the future? Judeth Javorek looked 50 years ahead, while Anthony Tersigni explored the near future. Following are their responses.

Centers for Medicare and Medicaid Services, U.S.↗

Happy crisis tests hospitals' PR plan. Septuplets' arrival swamps Iowa hospitals with national, international media. Blank Children's Hospital, Iowa Methodist Medical Center, Des Moines.

The public relations staff believed the birth of healthy septuplets would become a human interest story for local media. But the staff was stunned at the outpouring of international and national media knocking at their front doors. The staff of both Iowa Methodist Medical Center and Blank Children's Hospital in Des Moines, Iowa, organized a communications plan for 14 official press conferences, constant updates to the media and a website to handle ongoing inquiries from the public. As a result, the story of the McCaughey septuplets was shown in more than 10,000 television stories around the world. The hospitals received more than 36,000 magazine and newspaper articles. The public relations staff not only fielded more than 2,000 phone calls in the days following the Nov. 19 birth, but more than 15 major networks parked their vehicles and satellite dishes in front of the hospital.

Computer Communication Networks↗

Guide to raising safe kids finds hospital market.

An Illinois company is publishing a magazine designed to help parents raise their children in a safe environment. The glossy publication is distributed to approximately one million readers through pediatricians' offices, neonatal wards and emergency rooms.

Child↗

Tracing our roots: early clinical laboratory scientists and their work--myth and reality.

OBJECTIVE: To describe the 'real' and 'ideal' clinical laboratory scientist according to the perceptions of pathologists, clinical laboratory scientists, and the public during the early years of the profession (1918 to 1942). DESIGN: A survey of literature on the history of clinical laboratory science was conducted. References consulted include various books and professional journals. CONCLUSION: As early as 1920, young women learned, through career guides, that they were particularly well-suited for performing laboratory work because they possessed a unique set of attributes which were considered to be desirable qualities in a clinical laboratory scientist. In addition, magazine articles published in the popular press in the 1930s and 1940s romanticized laboratory technicians. Although later articles did present a more realistic description of the work of the laboratory technician, they continued to portray the occupation in idealistic terms. Pathologists and laboratory technicians also described the ideal laboratory technician in professional journals, citing those qualities that were essential or especially desirable in a competent laboratory technician. The relationship between the clinical pathologists and the laboratory technician was described as one of mutual interdependence and integration of responsibilities. In reality, pathologists maintained strict supervision and control over the work of laboratory technicians. The 'real' laboratory technician differed markedly from the 'ideal' prototype created by the public, pathologists, and by laboratory technicians, themselves.

Clinical Laboratory Techniques↗

Selling drugs.

Doctors might not be crazy about the idea, but patients are walking into their offices asking for specific drugs. They have heard about them on TV or read about them in magazines.

Advertising↗

DuPont/HFM Forum on carpet in health care facilities. Roundtable discussion.

DuPont and Health Facilities Management magazine invited 20 national experts to Dalton, GA--the carpet-manufacturing capital of the world--on May 13 to take part in DuPont's first-ever Forum on Carpet in Health Care Facilities. During the two-hour roundtable discussion, moderated by DuPont's C. Jack Murph and HFM's Michael Hemmes, end-users, interior designers and mill representatives talked about the aesthetic, economic and performance aspects of using carpet in health care settings. Here's an edited version of what they said.

Color↗

DuPont/HFM Forum on Carpet in Health Care Facilities. Second in a series. Roundtable discussion.

DuPont and Health Facilities Management magazine invited 20 national expert to Dalton, GA--the carpet-manufacturing capital of the world--on May 13 to take part in DuPont's first-ever Forum on Carpet in Health Care Facilities. During the two-hour roundtable discussion, moderated by DuPont's Jack Murph and HFM's Michael Hemmes, end-users, interior designers and carpet mill representatives talked about the aesthetic, economic and performance aspects of using carpet in health care settings. Here's an edited version of what they said.

Detergents↗

DuPont/HFM Forum on carpet in health care facilities. Third in a series.

DuPont and Health Facilities Management magazine invited 20 national experts to Dalton, GA--the carpet-manufacturing capital of the world--last year to take part in DuPont's first-ever Forum on Carpet in Health Care Facilities. During the two-hour roundtable discussion, moderated by DuPont's C. Jack Murph and HFM's Michael Hemmes, end-users, interior designers and carpet mill representative talked about the aesthetic, economic and performance aspects of using carpet in health care settings. Here's an edited version of what they said.

Air Pollutants↗