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Measuring human capital cost through benchmarking in health care environment.

Each organization should seek to maximize its human capital investments, which ultimately lead to increased profits and asset efficiency. Service companies utilize less capital equipment and more human productivity, customer service, and/or delivery of service as the product. With the measurement of human capital, one can understand what is happening, exercise some degree of control, and make positive changes. Senior management lives or dies by the numbers and if Human Resources (HR) really wants to be a strategic business partner, HR must be judged by the same standards as everyone else in the health care organization.

Accounting↗

Benchmarking process: select targets for change.

Previously uncollected data will be used to fuel ongoing improvement. Aggregate data will be shared with all 239 participating facilities. Member survey identifies most beneficial areas to target.

Benchmarking↗

Successful practices benchmarked at CHA.

The goal was empowerment of members to move on to more successful practices. Employee involvement in decision making was a key area of focus. Several facilities model identified best practices successfully.

Benchmarking↗