Dealing with anger. Every manager's dilemma.
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Facial gestures have been given an increasingly critical role in models of emotion. The biological significance of interindividual transmission of emotional signals is a pivotal assumption for placing the face in a central position in these models. This assumption invited a logical corollary, examined in this article: Face-processing should be highly efficient. Three experiments documented an asymmetry in the processing of emotionally discrepant faces embedded in crowds. The results suggested that threatening faces pop out of crowds, perhaps as a result of a preattentive, parallel search for signals of direct threat.
When asked to report on behaviors and experiences, participants draw on the specified reference period to infer the question meaning: Short reference periods suggest that the question pertains to frequent experiences; long reference periods suggest that it pertains to rare ones. Because frequent experiences are typically less intense than rare ones, this meaning shift results in reports of different experiences. Three experiments support this analysis in the domain of emotion reports. Participants asked how frequently they get angry (a) assumed that the question refers to less intense and more frequent episodes when presented with a short (1-week) rather than a long (1-year) reference period, (b) reported more extreme episodes in the latter case, and (c) provided differential frequency reports. These differences reflect conversational inference processes and cannot be fully accounted for by memory search biases.
Workplace aggression is typically assessed by reports of the frequency of aggressive behaviors aggregated across incidents. Relations tested using such assessments are limited in the information they can provide about the operation of aggression within the context of a specific encounter. Analysis of data from structured interviews and questionnaire reports of employee experiences of specific workplace aggression incidents (as the target and as the aggressor) examine a variety of perceived antecedents, aggressive behaviors, and outcomes. Results suggest a variety of organizational, job-related, and personal antecedents, such as job stress and conflicts, and job-related outcomes, such as dissatisfaction. These data provide insight into the patterning of aggressive behaviors within an encounter and suggest an escalatory pattern. Data suggest relations between the severity of an aggressive encounter and the negativity of employee outcomes.
Low negative emotionality (NEM) holds a central place in classic descriptions and seminal theories of psychopathy. However, the empirical link between low NEM and psychopathy is weak. The authors posited that this inconsistency is due to the multifaceted nature of both the NEM and psychopathy constructs and to suppressor effects between facets of psychopathy in relation to NEM criteria. The authors sought to delineate the differential associations between facets of psychopathy and NEM in a large sample of male prisoners using the Psychopathy Checklist--Revised (PCL-R; R. D. Hare, 2003) and self-report measures assessing different aspects of NEM. Statistical analyses revealed that the interpersonal-affective facet of psychopathy is negatively associated whereas the social deviance facet of psychopathy is positively associated with facets of NEM. The results demonstrate that suppressor effects can reconcile the centrality of NEM in classic descriptions of psychopathy with empirical investigations using the PCL-R.