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Computerized billing as a tool for drug utilization.

This article demonstrates a method of compiling and disseminating information on patterns of antibiotics usage. It is particularly appropriate for those institutions that use a computerized charge system. The author describes one method that has been effective in bringing trends in antibiotics usage to the attention of interested persons at his hospital. The information can then be used to assist in the selection of specific antibiotics for drug utilization review.

Accounting↗

CMs, social workers thrive under triad model.

Faced with a case-mix index they knew was too low for their facility, administrators at Vanderbilt University Hospital in Nashville, TN, set about formulating a new, integrated case management model stressing that case management is a process rather than a role. Under the new model, the hospital's old-fashioned utilization review department was brought out of the basement and transformed into a team of utilization management/DRG management professionals who perform concurrent chart reviews and actively manage DRGs, making sure supporting documentation adequately reflects patient severity. The model, based on "triads" of case managers, social workers, and UM staff, allows for some flexibility when responsibilities overlap, yet each professional maintains a separate and distinct focus within the group.

Case Management↗

The family physician and nursing home care.

In fulfilling the need for physician involvement in the care of the elderly in long-term facilities, family physicians can function in three roles. First, they can apply their knowledge and skills to the complex multisystemic problems they encounter as attending physicians. Second, they can develop and organize services as medical directors. Third, they can help to assure quality of care through service on utilization review committees.

Delivery of Health Care↗

Considerations for ethical practice in managed care.

How does one maintain an ethical practice while facing the requirements and limits of a health care system that is dominated by managed care? Psychologists are increasingly raising such questions about ethical issues when working in or contracting with managed care organizations. The authors review the process involved in ethical decision making and problem solving and focus on 4 areas in which ethical dilemmas most commonly arise in a managed care context: informed consent, confidentiality, abandonment, and utilization management-utilization review. The need for sustained and organized advocacy efforts to ensure patient access to quality health care is discussed, as is the impact of managed care's competitive marketplace on professional relationships. Hypothetical examples of typical dilemmas psychologists face in the current practice environment are provided to illustrate systematic ethical decision making.

Codes of Ethics↗

Inside the data mine: showcasing UR/QA.

The latest look inside San Ramon, CA-based health care consulting company GE Medical Systems Health Care Solutions (HCS--formerly MECON)Ddata Mine shows that health care facilities spend an average of about $29 per adjusted discharge for services rendered by their utilization review and quality assurance (UR/QA) departments. How do you compare?

California↗

Relational triangles in managed care.

Relational triangles provide a conceptual framework for understanding interpersonal relationships and utilization review disputes in managed care programs. Relational triangles exist in the every day practice of medicine. The most striking example of relational triangles in practice is found in managed care systems' concurrent utilization management programs. The author provides some rules of relational triangles and vignettes to illustrate how they work in the managed care setting.

Communication↗

A review of methods used for medical quality assurance in hospitals: advantages and disadvantages.

This paper reviews the advantages and disadvantages of medical quality assurance methods commonly used in hospitals. A computer-based literature search up to April 1993 was done using the terms quality assurance, quality control, audit, utilization review, accreditation, occurrence screening and total quality management. In addition, a manual search was undertaken of references of papers obtained by the computer search and of the contents of the following journals: Quality Review Bulletin, Australian Clinical Review and the British Medical Journal. An assessment of the advantages and disadvantages of 15 quality assurance methods used in hospitals was made. Many quality assurance methods used in hospitals have significant disadvantages. A systematic method that provides meaningful and useful information to clinicians and improves patient care is urgently required. New methods such as occurrence screening and total quality management are slowly emerging and have much potential.

Australia↗

Assessing cost and utilization in managed mental health care in the United States.

Mental health cost containment in the United States has evolved from fragmented utilization review and discounted pricing programs in the 1980s to comprehensive mental health managed care programs in the 1990s, in which the network managing the care takes on financial risks associated with price and utilization for all mental health services provided to an enrolled population. While the earlier programs did not control costs to any significant degree, the newer forms of managed mental health are showing substantial reductions in cost, primarily through the reduction in use of in-patient services. Based on these encouraging but very preliminary results, state Medicaid programs have increasingly embraced managed care for both medical and mental health services for eligible low-income populations. However, little has been systematically evaluated with respect to the effects of aggressive mental health care management upon quality of care, functional outcomes or patient satisfaction. In addition, substantial new investment in merged clinical and financial information systems raises the entry cost significantly for managed care providers.

Capitation Fee↗

Physiotherapy risk management a practical approach.

Risk Management is an important focus in health care today. We attempt to define the term and explore differences between a risk management approach and quality assurance. Occurrence screening is examined and the importance of patient satisfaction outlined. An example of a practical physiotherapy program which incorporates quality assurance, risk management, and utilization review is given.

Hospital Departments↗

The appropriateness evaluation protocol: application in an Australian children's hospital.

OBJECTIVE: The study was undertaken to evaluate the use of the Paediatric Evaluation Protocol (PAEP) in the Princess Margaret Hospital for Children, Western Australia. A random sample of 557 patient records was reviewed using the United States Paediatric Appropriateness Evaluation Protocol (AEP). RESULTS: Thirteen per cent of admissions and 10% of days of stay may have been medically inappropriate in the year of study. The PAEP is a useful tool for utilization review in children's hospitals in Australia and may with benefit be modified.

Ambulatory Surgical Procedures↗

Providers face business of growing private UR.

In response to continuing increases in health care costs, big business has begun to lower the boom on hospitals and physicians through outside utilization review. Physicians, however, are seen as the key to controlling costs.

Commerce↗

The impact of utilization management on readmissions among patients with cardiovascular disease.

OBJECTIVE: To determine if prospective utilization reviews that lead to reduced hospital length of stay (LOS) relative to days requested by an attending physician affect the likelihood of readmission for privately insured patients with cardiovascular disease. DATA SOURCES: Data obtained from a private insurance company on utilization management decisions from 1989 through 1993. During this five-year period, 39,117 inpatient reviews were conducted, 4,326 (11.1 percent) on patients with cardiovascular disease. We selected for analysis all 4,326 reviews performed on patients with cardiovascular disease. STUDY DESIGN: We used proportional hazard analysis (Cox regression) to investigate the relationship between LOS reductions relative to days requested by a patient's attending physician and the likelihood of readmission within 60 days of discharge. Separate analyses were performed for medical and procedural admissions. PRINCIPAL FINDINGS: There were 2,813 requests for medical admission, and 1,513 requests for procedural admission. Requests for admission were rarely denied. Length of stay was reduced relative to that requested by the treating physician for 17 percent and 19 percent of medical and procedural admissions, respectively. Cumulative 60-day readmission rates were 9.5 percent for medical admissions and 12.3 percent for procedural admissions. We found no relationship between LOS reduction and the likelihood of readmission for medical admissions. However, patients admitted for procedures who had their length of stay reduced by two or more days were 2.6 times as likely to be readmitted within 60 days as those who had no reduction in their length of stay (95% CI: 1.3-5.1; p < .005). CONCLUSIONS: Utilization management (UM) rarely denies requests for inpatient treatment of cardiovascular disease. The association between LOS reduction and the likelihood of readmission for patients admitted for cardiovascular procedures raises concern that UM may adversely affect clinical outcome for some patients. Further research is needed to definitively elucidate any relationship that might exist between utilization review decisions and quality of care.

Adult↗

Position paper on the appropriate use of emergency air medical services. Association of Air Medical Services.

Hospitals must document effective use of their resources every three years for the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) through a utilization review program. Air medical services remain a large expense for healthcare institutions, so the board of directors of the Association of Air Medical Services (AAMS) directed the Medical Advisory Committee to develop a document on the appropriate utilization of air medical services. The purpose of the paper was to suggest broad guidelines for the use of air medical services and to thereby help ensure the proper allocation of available resources. This project generated substantial interest among program directors and medical directors. Early drafts were sent out by regional representatives, and a large response resulted. Many revisions were made before the Medical Advisory Committee met to decide the details of the final draft. When completed in May 1990, the document was sent out to all program directors and medical directors for their approval. The response was overwhelmingly positive. In July 1990, the AAMS Board of Directors gave its unanimous approval for the document published here.

Aircraft↗

Monitoring the appropriateness of air medical transports.

INTRODUCTION: With pending changes in the health-care system, there are increasing pressures for each aspect of health care to justify its use. Several organizations, including the Association of Air Medical Services (AAMS), have published position papers listing appropriate indications for air medical services. Additionally, the Commission on Accreditation of Air Medical Services (CAAMS) specifies that air medical services monitor their flights for appropriateness. The purpose of this study was to determine how often the air medical transports by this program met at least one of the AAMS criteria. METHOD: The AAMS position paper was paraphrased into an equivalent checklist and a category, "None of the above criteria met," was added. Immediately after each transport, a flight nurse indicated on the checklist which criteria the patient met supported by documentation in the flight care record. RESULTS: During a one-year period (March 1, 1992 through February 28, 1993), 558 patients were transported. Of these, 547 (98%) met at least one of the AAMS appropriate-use criteria. CONCLUSION: The AAMS "Appropriate Use of Air Medical Services" position paper provides a foundation to monitor the utilization of an air medical transport program, which can be used to meet both government payer requirements for justification and the CAAMS requirement for utilization review.

Air Ambulances↗

27. CPHA patient care data system for long-term care facilities.

Earlier efforts of the Commission on Professional and Hospital Activities (CPHA) to develop a patient care data system for long-term care facilities were discontinued for lack of user interest and shortage of funds; however, the facilities were encouraged to participate in the hospital data system (PAS) and to use optional data enteries for their special needs. New requirements by external agencies, however, have increased the demands for information on and by long-term care facilities for administration, continued stay review, medical care evaluation, and discharge planning. In its current developmental work, CPHA is giving special attention to methods of classifying long-term care patients, to integrating long-term and hospital inpatient data systems, and to educational programs for long-term care personnel in the use of data to carry out the requirements for quality control and utilization review.

Health Facilities↗

Use of a tiered review for evaluation of appropriate use of hydroxymethylglutaryl coenzyme A reductase-inhibitor therapy.

Despite abundant evidence of the benefits of lipid lowering in reducing mortality from all causes in high-risk patients with or without coronary artery disease (CAD) and the wide availability of guidelines for targeting such patients more aggressively, there are indications that this population is still being treated suboptimally. Our study sought to ascertain the appropriateness of prescribing practices of the hydroxymethylglutaryl coenzyme A-reductase (HMG-CoA) inhibitor pravastatin that was used at our facility at the time. We conducted a drug utilization review of a randomly chosen sample of patients receiving prescriptions for pravastatin at the outpatient clinics of a tertiary care, academically affiliated Veterans Affairs medical center. The algorithm we used was based on National Cholesterol Education Program Adult Treatment Panel-2 guidelines. Patient charts were reviewed for the presence of CAD and standard cardiac risk factors and for lipid determinations performed since 1986, when laboratory test results began to be compiled electronically. The initial review was performed by a pharmacist; cases the pharmacist identified as involving possible suboptimal prescribing practices were subsequently reviewed and classified by a cardiologist. From the pharmacy database, we derived a random sample of 118 patients who were receiving doses >20 mg (high-dose cases) and 100 patients receiving doses of < or =20 mg (standard-dose cases). The pharmacist's review found 57 (48%) high-dose cases and 47 (47%) standard-dose cases that were questionable; the cardiologist's review of these cases determined that 43 (36%) high-dose cases and 38 (38%) standard-dose cases involved suboptimal prescribing practices. The deficiencies noted in patients receiving standard-dose pravastatin were generally minor; however, 23% of the deficiencies noted in patients receiving high-dose therapy were serious ones that may have exposed the patients to unnecessary therapy or caused a delay in their receiving appropriate therapy. In conclusion, slightly more than one third of a randomly selected sample of patients treated with an HMG-CoA reductase inhibitor at a tertiary care medical center were receiving suboptimal therapy. Suboptimal prescribing practices have both clinical and economic implications, and a tiered, multidisciplinary review process allows convenient monitoring of prescribing practices.

Adult↗

Medical care expenditures under gatekeeper and point-of-service arrangements.

OBJECTIVE: To compare expenditures for medical care in a closed-panel gatekeeper HMO and an open-panel point-of-service (POS) plan that share the same provider network. DATA SOURCE/STUDY SETTING: The two study HMOs are distinct product lines of a single managed care organization; both plans are commercial products. We used administrative data files from the study plans for 1994-95 to assess differences in total medical care expenditures and spending for five categories of services: physician services, inpatient hospital services, outpatient hospital services, prescription drugs, and other services. STUDY DESIGN: Multivariate analyses were based on the two-part model of the demand for medical care. The dependent variables in these models were expenditures in each of the five categories of services, and the independent variables were indicator variables for plan type and visit copayments, prescription drug copayment, distance to the nearest primary care physician (PCP), demographic characteristics, chronic conditions, area characteristics, and entry/exit indicator variables. PRINCIPAL FINDINGS: Total expenditures for medical care ranged from equal in both plans to 7 percent higher in the gatekeeper HMO (p < .10), depending on the copayments for physician visits. Expenditures were not higher in the POS plan for any of the five categories of services. These findings were robust to a wide range of sensitivity analyses. CONCLUSIONS: Direct patient access to specialists in POS plans does not necessarily result in higher medical care expenditures. When POS enrollees are required to choose PCPs, patient cost sharing, physician financial incentives, and utilization review may control expenditures without constraining direct patient access to providers.

Adolescent↗

Using proprietary methods to evaluate acute care admissions to a Veterans Affairs tertiary care center: are the appropriateness criteria appropriate?

An important question for facilities monitoring acute care bed admissions with proprietary criteria is whether these methodologies remain valid after substantial changes to the criteria sets. This is especially true for publicly funded hospitals whose medical and social mission is often broader than that of private sector facilities for which insurance-based claim review is most relevant. To further address this issue, we used sequential sets (1994 and 1995) of InterQual Intensity, Severity, and Discharge criteria to assess a cohort of patients referred to our Veterans Affairs facility as acute care admissions between December 1, 1994, and February 28, 1995. We found that the appropriateness rate for the subset of medical admissions dropped from 88% when using the 1994 criteria set to 49% when using the more stringent 1995 criteria set (P < 0.001). We conclude that substantive changes to previously validated criteria sets require revalidation. Furthermore, consideration should be given to the role that insurance-based utilization review should play in publicly funded hospital systems.

Acute Disease↗