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PubMed2006

HSCL LibQUAL+ 2004: from numbers and graphs to practical application.

The University of Florida Health Science Center Libraries created a task force representing various departments to review data from its 2004 LibQUAL+ survey. This review compared results from the 2002 and 2004 LibQUAL+ surveys, and the data from the Association of Academic Health Science Libraries 2004 cohort. The task force analyzed the key components of the LibQUAL+ survey: Affect of Service, Information Control, Library as Place, and user comments. At the conclusion of this review, the task force made recommendations and suggestions along departmental lines to meet the patrons' needs and expectations. In addition to following the task force recommendations, the Libraries independently implemented several new services and hired additional personnel after the completion of the 2004 survey. Combined, these changes should improve overall library service and increase customer satisfaction. Looking towards the 2006 LibQUAL+ survey, the task force will be convened in advance and will guide the entire process.

Consumer Behavior↗
PubMed1993

Collaboration in support of curriculum media: educational media and video production services.

Video Production Services and the Educational Media Department of the St. Louis University Health Sciences Center Library have an interrelated working relationship serving the schools of medicine, nursing, and allied health by providing videotaped instructional material. This paper details the various processes involved from the time a faculty member approaches the librarian in search of a specific subject video to the completion of an original production by the video professional, with both professionals playing an integral role in the provision of high quality curricular material. Our experience in the evolution of the process provides other medical libraries or biomedical communications units with a framework for successful production delivery.

Curriculum↗
PubMed1979

Cooperation strengthens small hospital libraries in a rural area of New England: a five-year experience.

Before 1970, library facilities and services at the small hospitals in rural Vermont were essentially nonexistent. Similar findings were later encountered along the Connecticut River in New Hampshire and in a small area of upstate New York. The Hospital Library Development Services program was established at the University of Vermont's Dana Medical Library to improve these conditions. Financial assistance was received from the National Library of Medicine, and by the end of 1974, thirty-three hospitals had staffed libraries. Earlier that year it has been decided to begin emphasing cooperation among the developing libraries, including the production of union lists and regular meetings of staff members from geographically proximate hospital libaries to plan and implement various activities. An additional one-year award from NLM was received in 1975. Results achieved during and after the period of grant support are reported. Cooperation among hospital libraries is seen as a feasible and beneficial undertaking provided that the participating libraries are internally supported and developing.

Financing, Government↗
PubMed1978

The use of a subscription agent's computer facilities in creating and maintaining a library's subscription profile.

A library's subscription profile should reflect the needs of library clientele, but creating such a profile can require extensive clerical work. It was found that a subscription agent's computerized facilities could be used to facilitate a program of this type by providing initial serial listings for use in a survey, by manipulating data obtained from such a survey, and by producing listings identifying resulting serial titles and costs according to requesting disciplines. The data base thus created is updated as subscriptions are added or deleted so that the profile remains current.

Computers↗
PubMed1986

EARS: Electronic Access to Reference Service.

Electronic Access to Reference Service (EARS) is a front end to the Health Sciences Library's electronic mail system, with links to the online public catalog. EARS, which became operational in September 1984, is accessed by users at remote sites with either a terminal or microcomputer. It is menu-driven, allowing users to request: a computerized literature search, reference information, a photocopy of a journal article, or a book. This paper traces the history of EARS and discusses its use, its impact on library staff and services, and factors that influence the diffusion of new technology.

Libraries, Medical↗