What is a grey letter?
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The author describes the DISC Trait Theory Model as a means of enabling managers to improve interactions and reduce encounters with difficult employees. A basic understanding of each style (director, interactor, control, and service) is provided as well as strategies for different types of interactions.
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We analysed the established processes for the verification of ethical infraction accusations involving nursing personnel from a University hospital, from 1989 to 1994. We verified some characteristics of the ones who denounced and the ones that were denounced, and circumstances of the facts indicated in the accusations. The most frequent infractions checked by the commissions were classified by the researchers as: Indiscipline and Mistreatments to the patient. Recommendations are presented to contribute to the solution of the problems.
The present study identified and analyzed the opinions of nurses and nursing professionals about the more common risk factors regarding errors in medicine administration as well as the consequences, interventions and measures to minimize this problem. Therefore, the authors applied an instrument of data collection with questions on the opinions of the nursing professionals who work at the Basic Health Units from a city of the state of São Paulo. Results showed that the risk factors associated to the professional were lack of attention and difficulty to understand medical prescriptions. The interventions were related to punishment and education and the proposals to minimize the occurrences were orientation and up-date of the involved professionals.
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