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PubMedDate not supplied

Breaking down the communication barrier.

Dr. Hawkins addresses the problem of how QA managers can best persuade physicians of the importance of QA programs. Since communication is the basis of educating clinicians, the author analyzes the diametrically opposite perspectives of QA managers and physicians even as they pursue the common goal of quality healthcare. While doctors are primarily loyal to patients and peers with an immediate care focus, process-oriented QA managers emphasize the institution and its longer-term goals. To overcome physician resistance to change, Dr. Hawkins offers an adult learner model that stresses understanding the medical staff's viewpoint, negotiation and respect. Physicians are enthusiastic about QA when it helps solve "the endemic daily system problems." The author concludes by recommending that QA managers join physicians on their clinical rounds to bridge the gap between their different approaches.

Attitude of Health Personnel↗
PubMed1995

Research review: the effect of barriers to communication on job satisfaction and perceived work productivity.

The article describes a study that examined the effects of communication barriers on job satisfaction and perceived work productivity. Data for this study were collected from a stratified random sample of health information management professionals (n = 237). In general, supervisors and employees had similar responses on all three measures. Both supervisors and employees focused on defensiveness and personality conflicts as important barriers to communication, personal satisfaction with work and job pride as the most satisfying elements of their work, and control over the work environment as the least satisfying work condition. Also in general, personality conflicts among workers and lack of organizational skills had the strongest effects on job satisfaction and perceived work productivity.

Communication Barriers↗
PubMed1999

Barriers to effective communication in skilled nursing facilities: differences in perception between nurses and physicians.

BACKGROUND: Effective communication between nurses and physicians is central to the clinical care of nursing home residents. Anecdotal evidence suggests that communication between the groups is unsatisfactory, but no empirical data exist with which to validate assumptions. The purpose of this pilot study was to compare perceptions of potential communication barriers among nurses and physicians in four California nursing homes. METHODS: Registered nurses (n = 59), and physicians (n = 47) involved in the direct clinical care of nursing home residents completed a 12-item questionnaire designed to elicit perceptions about potential communication barriers. Five specific categories of barriers were identified. These included nurse competence, time burden of calls, necessity of calls, professional respect, and language comprehension. Responses were compared using t test analysis. RESULTS: Significant differences in perceived communication barriers were identified. Physicians, but not nurses, perceive nursing competence to be a significant barrier. Nurses perceive physicians to be unpleasant. Both physicians and nurses perceive that physicians do not value nurses' opinions. Neither group perceived language expression, language comprehension, or time burden of phone calls to be barriers to communication. CONCLUSIONS: Issues related to the perceived competency of nurses by physicians is consistent with existing data from other clinical settings. Differences in awareness about scope of practice and regulatory requirements between the groups may offer a partial explanation for the discordant perceptions. Perceptions by nurses (but not physicians) of unpleasantness and/or disrespect during telephone encounters may reflect the broader ongoing differences in professional culture, social status, and gender inequality between the two groups. Further clarification of the causes of barriers to effective communication is essential in order to plan appropriate interventions.

Adult↗
PubMed1989

Recognizing and adjusting to barriers in doctor-patient communication.

Barriers frequently develop in physician-patient encounters. If they go unrecognized, they can severely limit the therapeutic potential of the doctor-patient relationship. Because barriers are not always explicit, a strategy is presented for recognizing implicit signs such as verbal-nonverbal mismatch, cognitive dissonance, unexpected resistance, and physician discomfort. Once a potential barrier is identified, its source can be defined and explored using standard clinical reasoning techniques such as hypothesis generation and testing. Patients can often share in the process of generating hypotheses about the nature and sources of barriers. Once defined and understood, most barriers can be lessened and sometimes resolved using the basic communication skills of acknowledgment, exploration, empathy, and legitimation. When conflict exists, common interests and differences must be clarified. Conflict might involve disagreement about the presence of a barrier, its nature or source, its relevance to the physician-patient relationship, or about strategies for approaching it. Negotiation need not be limited to the initial positions, but can include creative solutions whereby both parties gain. The decision to confront a barrier depends on both doctor and patient readiness, as well as how critical the barrier is to the therapeutic process, and how amenable it is to change. By effectively uncovering and addressing barriers, the physician can often turn roadblocks to effective communication into means for enhancing the therapeutic relationship.

Communication↗
PubMed1997

Attitudes to cancer may create a barrier to communication between the patient and caregiver.

The word 'cancer' is feared more than any other disease group, possibly because its course is unpredictable and anyone of any age may be affected. An effective tertiary health promotion programme for the newly diagnosed patient may have an enormous impact on the quality of life of that patient. The key to any health promotion programme is information and communication. Negative attitudes must be identified and dealt with, both patient and health promoter attitudes, before effective communication can take place.

Attitude of Health Personnel↗
PubMed2000

Barriers to communication about diabetes mellitus. Patients' and physicians' different view of the disease.

BACKGROUND: Management of diabetes mellitus is difficult for both the patient and the clinician, and poor communication resulting from different conceptions of the disease and different treatment goals can exacerbate the problem. METHODS: We used qualitative methods, including semistructured interviews with patients and clinicians and direct observation of clinical precepting sessions by trained observers at an inner-city family practice training site. Transcripts from these sessions were analyzed for content (with the help of Nud.ist software) to identify themes that highlight problem areas in clinician-patient communication. RESULTS: The most important themes revolved around the concept of control, which was used in at least 3 different ways, and the concept of frustration. Frustration resulted from different understandings of the biology, physiology, and natural history of the disease, and approaches to treatment. In the interviews, clinicians often spontaneously acknowledged the multiple physical, psychological, and social obstacles to treatment confronted by their patients, but in observed practice they almost always focused entirely on managing blood sugar numbers. CONCLUSIONS: Different conceptions of the term "control" affect the ability of patients and clinicians to communicate effectively. The tendencies of clinicians to view their own management strategy as scientific truth, and their focus on managing numbers rather than attempting to understand their patient's conception of disease and their treatment goals, lead to frustration and are serious obstacles to effective collaboration.

Aged↗
PubMed2006

Cardiovascular disease knowledge among culturally Deaf patients in Chicago.

BACKGROUND: Deaf persons experience communication barriers that may impact on their knowledge of cardiovascular disease (CVD); however, data measuring this deficit are limited. A comprehensive health survey of Deaf adults included questions on CVD knowledge. METHODS: Between November 2002 and March 2003, 203 Deaf adults participated in the survey, which was conducted via face-to-face interviews in American Sign Language. Questions assessed knowledge of heart attack and stroke symptoms, risk factors, and emergency response. RESULTS: Forty percent of respondents could not list any symptoms of a heart attack, while over 60% could not list any symptoms of a stroke. Less than half of respondents identified chest pain/pressure as a symptom of a heart attack. Only 61% reported that they would call 911 in response to cardiovascular disease symptoms. The median number of risk factors correctly identified by respondents was 3 of 6. CONCLUSIONS: Knowledge of cardiovascular disease among Deaf respondents is low, and considerably lower than that of the general hearing population. The need to develop health education materials and programs for Deaf individuals is evident. Health care providers should be educated on Deaf culture and barriers in communication. Finally, efforts need to be made to assure that 911 is deaf-accessible.

Adult↗
PubMed2000

Why don't patients and physicians talk about end-of-life care? Barriers to communication for patients with acquired immunodeficiency syndrome and their primary care clinicians.

BACKGROUND: Patients with chronic and terminal disease frequently do not talk to their physicians about end-of-life care. Interventions to improve this communication have generally been unsuccessful, suggesting that important barriers to this communication must exist. OBJECTIVES: To determine the barriers to and facilitators of patient-clinician communication about end-of-life care and to identify barriers and facilitators that are more common among those patients who are least likely to discuss end-of-life care: minorities and injection drug users. METHODS: We conducted a prospective study of 57 patients with advanced acquired immunodeficiency syndrome and their primary care clinicians who were recruited from university and private clinics. Barriers to and facilitators of end-of-life communication were identified from a prior qualitative study and assessed for frequency and importance and for an association with the occurrence and quality of end-of-life communication. RESULTS: Clinicians identified more barriers than patients. Barriers identified by patients and clinicians fell into 3 categories of potential interventions: education about end-of-life care, counseling to help address end-of-life concerns, and health care system changes to facilitate patient-clinician communication. Although none of the patient-identified barriers was associated with the occurrence of communication, 2 clinician-identified barriers were associated with less communication: "the patient has not been very sick yet" and "the patient isn't ready to talk about end-of-life care." Nonwhite patients were more likely to identify the following 2 barriers than white patients: "I feel that if I talk about death, it could bring death closer" and "I don't like to talk about the care I want if I get very sick." CONCLUSIONS: The diversity of barriers and facilitators relevant to patients with acquired immunodeficiency syndrome and their clinicians suggests that interventions to improve communication about end-of-life care must be focused on individual needs and must involve counseling interventions and health system changes in addition to education. Clinician barriers are more common and more strongly associated with the occurrence of end-of-life communication than patient barriers, suggesting that clinicians are an important target group for improving this communication.

Acquired Immunodeficiency Syndrome↗
PubMedDate not supplied

Defensive barriers to communication.

To be an effective communicator, the manager must understand the obstructions that exist in sending and receiving messages. These barriers to communication are infinite in number and include language, education, experience, understanding, perception, semantics, faulty transmission, environment, personal interests, and physical, physiological, and psychological factors. One of the most serious barriers to communication is defensiveness, which creates negative feelings and counterproductive results.

Communication Barriers↗