Use performance analysis to meet MM challenges.
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Project management's ultimate measurement is the successful integration of new technology into the culture of the organization. The first and most crucial step in any implementation is the specification and subsequent selection of the equipment or technology. It is important to make the "right" choice--one where the technology provides value-added services to the users so it helps them do their jobs better now and in the future. Making a "wrong" choice can severely impact even the best-managed implementation (and project managers' careers). There is simply no margin for error--so getting it right the first time is not merely an option, it is a prerequisite for success.
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Every firm can be viewed as consisting of various processes. These processes affect everything that the firm does from accepting orders and designing products to scheduling production. In many firms, the management of processes often reflects considerations of efficiency (cost) rather than effectiveness (value). In this article, we introduce a well-structured process for managing processes that begins not with the process, but rather with the customer and the product and the concept of value. This process progresses through a number of steps which include issues such as defining value, generating the appropriate metrics, identifying the critical processes, mapping and assessing the performance of these processes, and identifying long- and short-term areas for action. What makes the approach presented in this article so powerful is that it explicitly links the customer to the process and that the process is evaluated in term of its ability to effectively serve the customers.
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An innovative software tool launched by a partnership between MGMA a and South Carolina software vendor is promising to give physician groups unparalleled benchmarking data on practice patterns and productivity.