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PSRO: an educational force for improving quality of care.

The major purpose of the PSRO program is to improve the quality of medical care. Peer review is expected not only to detect problems but to analyze causes, and to develop, implement, and evaluate corrective programs. Such peer-review efforts are in themselves educational. In addition, educational programs focusing on identified deficiencies must be organihe educational efforts of local health facilities and organizations of all types is urged. Although PSRO's will not specifically underwrite continuing health-care education, they should provide a community-wide means for integrating patient-care review with continuing medical education.

Delivery of Health Care↗

The PSRO in perspective.

The Reagan administration has proposed a three-year phase-out of the Professional Standards Review Organization (PSRO) program. The resulting debate in the 97th Congress is focusing on conservatives' concerns that the program represents an intrusion into medical practice rather than liberals' fears that physician-based organizations will not conduct rigorous review. There are three possible future directions for PSROs: rapid elimination through budget cuts; retention of some PSROs at current budget levels, which would essentially mean slow starvation; or retention of some PSROs, with major changes in their relation to the federal government. Multiple sources of funding and a linkage of local PSRO budgets to local effectiveness could further enhance the performance of the best PSROs. As national mechanisms of health-care financing change, the role of PSROs should also change; there is a central place for physician-based review in "pro-competitive" health-care-financing systems.

Cost-Benefit Analysis↗

The role of the academic medical center in the PSRO program.

The professional standards review organization (PRSO) program offers both a challenge and an opportunity to the academic medical center. Application by the local PSRO of objective measures of the quality and medical necessity of services challenges the medical center to demonstrate that its self-image of excellence is correct. Educating and training medical students and house staff in methods of self-evaluation and peer review could have a major impact on both the success of the PSRO program and the quality of medical care. Evaluation of the educational programs of the medical center through review of actual practice behavior presents an unparalleled means for improvement in undergraduate, graduate, and continuing medical education.

Attitude↗

The relationship between diagnostic information available at admission and discharge for patients in one PSRO setting: implications for concurrent review.

Professional Standards Review Organization (PSRO) operating guidelines recommend the use of Professional Activity Study (PAS) length of stay norms for conducting concurrent review. These norms, determined by aggregating discharge abstracts from PAS hospitals in the same United States census region, are assigned to patients based only on information known at admission. This study investigated the relationship between patient information available at admission and the information available at discharge in light of its effects on the concurrent review process. Analyzing 52,210 patient records from 68 hospitals in one PSRO setting, it was found that changes in patients' primary diagnosis resulted in changes in their PAS diagnostic category for 41.3 per cent of the patients. A change in PAS diagnostic caetgory after the assignment of the review norm resulted in missed and unnecessary reviews as well as early and late reviews. These findings indicate that there are serious operational problems with the current method of performing concurrent review.

Commission on Professional and Hospital Activities↗

The evolution of the PSRO hospital review system.

Over the past several years, the PSRO hospital review system has evolved to such an extent as to merit re-examination of its objectives, accomplishments and potential, as well as the obstacles to success that still remain. The combination of review experience, political and funding pressures has reshaped the hospital review system. There is still controversy concerning the relative emphasis of the program on quality or costs, but there is no longer any question about the priority goal of the program for the remainder of this decade--to reduce the excessive use of hospital care and services that exists throughout the country. There is widespread and growing evidence of significant variation in hospital practice patterns from region to region and hospital to hospital. Elimination of much of the variation would benefit the quality of patient care and help to contain costs. Improvements in PSRO hospital review, particularly profile analysis and medical care evaluation studies, make possible the exposure of apparent local problems in hospital quality and utilization and the precise definitions of their causes. Many PSROs have made substantial progress in the application and refinement of these techniques. The current state of the art is described in detail. Still to be determined over the next several years is the extent to which PSROs will be able to succeed in correcting these problems and whether the support and cooperation PSROs need form sister agencies and the political process will be adequate.

Concurrent Review↗

PSRO: advantages, risks, and potential pitfalls.

The authors propose that active physician participation in current review methodologies, including PSRO, can lessen the potential for such problems as the development of unrealistic standards, emphasis on review and record keeping as ends rather than means, and ineffectuality of the systems themselves. Potential advantages of PSRO are seen in areas of quality assessment and improvement, economy, and enhancement of the continuing learning processess of physicians. The authors suggest that physicians should resist pressures toward separation of reviewing authority from clinical competence.

Clinical Competence↗

PSRO's and peer review: problems and opportunities.

Legislation passed in 1972 mandated the establisment of Professional Standards Review Organizationa to review the quality of medical services to beneficiaries of the Medicare, Medicaid, and the Maternal and Child Health programs. Physicians in all 203 designated PSRO areas must show a viable organization by January 1976, or a nonphysician group may be designated as a PSRO. The author discusses the provisions of the law, reactions of physicians and others, the law's alleged shortcomings, and the questions that arise as a result of its passage. He cites some preliminary studies in the psychiatric literature that report positive effects of reviews of patient care.

Child Health Services↗

Department review: a PSRO approach from the hospital's perspective.

The following article is the first in a two-part series which describes a departmental review system developed by the Area VII Professional Standards Review Organization (PSRO) in Ann Arbor, Michigan. In part one, an overview of the general approach to departmental review is presented. In part two, which will be published in a future issue of the QRB, application of some aspects of the system to a specific department--diagnostic radiology--will be presented. Although developed by the staff of a PSRO, the approach to departmental review described envisions such review as a delegated activity to be conducted on an individual hospital basis.

Goals↗

PSRO, quality review and mental health--a political and practical guide.

Quality assessment of mental health care is distinguished by it defensive character. The field has been sensitive to the criticisms of outside agencies and groups to the point of studying the quality of care it provides far more than other health providers have done. The result has been productive leadership in matters of practical evaluation. The author details the impact of PSRO, the JCAH, DRGS, and other formal review mechanisms upon the quality assessment process. He catalogs a shift in emphasis to take into account organizational dynamics and concludes that the JCAH seems to be propelling alcohol, drug, and mental health treatment programs into creative new directions.

Alcoholism↗

The laboratory audit--PSRO for pathology.

A PSRO audit of laboratory performance can be achieved without additional manpower if tied into the communication and laboratory system of the hospital. Techniques are described which provide immediate physician feedback for education. Cumulative statistics are recorded for internal laboratory review and for validation of technical performance. Through proper system designs, significant improvements can be achieved which do decrease health care costs and optimize professional interaction.

Computers↗

PSRO: issues in health care policy.

Enactment of the law regarding Professional Standards Review Organizations (PSROs) represents a major shift in health care policy in the United States. PSRO is an experiment in developing a national quality assurance system. It raises issues of quality versus cost control, professional versus public accountability, and confidentiality. These issues must be examined critically by social workers.

Confidentiality↗

A PSRO record-keeping system for anesthesiologist.

To meet the requirements for Professional Standards Review Organization (PSRO) auditing, a new anesthesia record-keeping system was designed. The forms are also well adapted for use in an anesthesia teaching department.

Anesthesia↗

PSRO's and optometry.

Public Law 92-603 is reviewed and reference made to sections where optometry can be involved. A guide to the development of a program for inclusion in the PSRO program is discussed and a challenge to the profession is issued.

Humans↗

Changes in average length of stay and average charges generated following institution of PSRO review.

A five-year review of accounting data at a university hospital shows that immediately following institution of concurrent PSRO admission and length of stay review of Medicare-Medicaid patients, there was a significant decrease in length of stay and a fall in average charges generated per patient against the inflationary trend. Similar changes did not occur for the non-Medicare-Medicaid patients who were not reviewed. The observed changes occurred even though the review procedure rarely resulted in the denial of services to patients, suggesting an indirect effect of review.

Accounting↗

Criteria and the PSRO program.

The Health Standards and Quality Bureau (HSQB) soon will issue two publications containing criteria that Professional Standards Review Organizations (PSROs) may use to assess the care delivered in short-stay hospitals. In this article, the authors anticipate and answer some of the questions that these documents may raise, and they discuss some of the problems that have been associated with the use of PSRO criteria in general.

Hospitals↗

PSRO: a new direction for quality assessment in Otolaryngology.

At the present time, the University of Michigan Hospital Department of Otorhinolaryngology has an 18-month experience in a quality assessment program directed toward compliance with PSRO legislation. This experience, we hope, provides an approach to the continuing assessment of medical care, whether it is for conforming to a particular legislative action or for the evaluation of patient care. It has been encouraging to the physicians involved that this is a program which is organized at the local level. It is oriented toward the local physician and in most instances will be administered by local physicians. The process of quality assessment has provided a milieu for educational experience and positive action toward correction of medical care problems. It has been said before that this may be the last opportunity for the physician to maintain control at the local level. This may be the opportunity for the profession to proceed with controlled quality assessment before outside agencies intercede.

Hospitalization↗