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PubMedDate not supplied

Recruiting and retaining phlebotomists.

The phlebotomy team is receiving greater recognition than ever before for its contribution to the service image of the laboratory. Laboratory managers must recognize that phlebotomists are the laboratory's goodwill ambassadors. Because phlebotomists work on the front line, their technical skills and professional demeanor are prime factors in getting physician referrals and attracting patients to the facility. To recruit and retain a skilled professional phlebotomy team, laboratory managers must assess their operations and determine the skills, personal attributes, and education needed to perform the phlebotomy duties. To keep your best employees, try to continually upgrade your training, continuing education, and career advancement opportunities. To learn what makes a successful phlebotomy team, CLMR surveyed several CLMA members to find out how they are recruiting and developing their phlebotomists. Our special thanks go to all our respondents for sharing their expertise and experiences with us.

Blood Specimen Collection↗
PubMed1992

Workplace literacy education: writing skills.

Remedial programs must be flexible and planned to meet the needs of the participants. Using both work and creative writing exercises provides a balance and relieves boredom. Educators need to be alert to the varying education and skill level of employees. For example, many management development program planners assume a certain level of literacy and English fluency among the managerial group. As a result, some supervisors may avoid programs or not learn the material because of difficulty in comprehending the material. The basic thread of our program was the integration of humor and content. Few classes ended without laughter. This laughter was not at the expense of an individual's self-esteem. We laughed at humorous examples of unclear writing and mistakes unintentionally made by the instructors. We laughed at some of their own humorous writing. One of the participants wrote a particularly amusing and entertaining story of a disastrous camping trip. Other times members delighted in catching mistakes in hospital communications. It was obvious that they were reading with more alertness. An unexpected result of the program was the increased rapport between the involved supervisors, their managers, our department, and our local community resources. The program opened channels that have led to an on-site GED program and closer ties with the county literacy efforts. Managers in plant services have increased their involvement and support for employees seeking to improve their education. The TMC educational reimbursement system has been made more available for all.

Adult↗
PubMedDate not supplied

The cure for employee malaise--motivation.

Although working conditions, hours, pay, and advancement opportunities are better now than in the 1950s--the "golden age" of American business--today's workers are significantly less satisfied. Why? The authors believe the cause of this malaise is lack of motivation. This article examines several techniques to cure employee malaise and discusses the long-term benefits of these techniques, which include empowerment, recognition, career development, the Pygmalion effect, incentives, and rewards. By making a commitment to these motivational techniques, managers will boost the morale and enthusiasm of their employees and their organization. This motivational process is not quick and easy; developing your employees is an ongoing process.

Canada↗
PubMed1992

Empowering people--key to the future.

In summary, corporations large and small that hope to survive and prosper in the future will be those that learn how to unleash the awesome power of their employees. This involves introducing a healthy dose of democracy into the workplace. It involves focusing on the employees and helping them to perfect their talents--to be all that they can be. It involves caring about them and doing everything possible to assist them. It involves bringing them in as partners and replacing old competitive and adversarial relationships with cooperative ones. It involves giving them some share in all aspects of the business from planning to marketing. It involves reinstituting trust and faith between labor and management. Those corporations that choose to empower their employees will find that the investment pays handsome and immediate returns. In the end, the workers, management, and the nation will be the beneficiaries as America again takes its place as the greatest economic power in the history of the world.

Home Care Services↗
PubMed1992

On-the-job training.

The quality of training given by the security department has a direct impact on the job performances of each security officer. The author discusses how on-the-job training can be a vital part of the training effort when done properly and effectively.

Forms and Records Control↗
PubMed1992

Myth of the empowering manager: communicating a vision.

As a manager, you control access to resources as well as social networks. Creating a communication environment open to change requires becoming more involved in the work experience. There are no shortcuts in developing a successful management style. To manage successfully requires a great deal of commitment and high levels of self-confidence, self-esteem, and professionalism on the part of management.

Decision Making, Organizational↗
PubMedDate not supplied

Supported employment: a three-way partnership.

This article outlines changes over the years in patients' vocational and industrial training at Whitby Psychiatric Hospital in Greater Metropolitan Toronto. The transition from traditional workshops to an integrated community-based vocational training program--supported employment--is discussed, as is the importance of partnership among the hospital, the client, and the employer for success in such a program.

Commerce↗
PubMed1993

Two populations in need. The Metropolitan Elder Care Alliance.

The elderly population in the Chicago area benefits from an unusual home care aide program--one in which the aides also benefit: aides are drawn from the population receiving public assistance and given training that offers them a career ladder and opportunity they might otherwise not have had, all while helping others.

Aged↗