PubMed · 8134047
Implementing self-directed teams.
Abstract
The "self-directed team" concept is an innovative approach in the healthcare setting. Long-term benefits of customer satisfaction and quality improvement are consistent with concepts of total quality improvement and patient-focused care. Initial investment of time and money pays off in low turnover and marked employee and patient satisfaction.
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L McHenry. 1994. Implementing self-directed teams.. https://doi.org/10.1097/00006247-199403000-00018
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