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PubMed · 8044220

Benchmarking: finding ways to improve.

S Lenz·S Myers·S Nordlund·D Sullivan·V Vasista
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Abstract

BACKGROUND: This article provides health care organizations with a benchmarking methodology to use in comparing practices and processes to identify and actualize opportunities for improvement. The 15-step model can be used to guide internal and external benchmarking activities in a variety of health care settings. EXAMPLES: Two internal benchmarking case studies are illustrated: (1) one hospital used the Baxter model to evaluate its laparoscopic cholecystectomy services, and (2) another prepared for expansion of cardiac catheterization services. CONCLUSIONS: Two key factors of a successful benchmarking initiative are highlighted: management commitment and involvement, and the need to understand internal practices and processes before benchmarking.

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Cholecystectomy, LaparoscopicCoronary Artery BypassCosts and Cost AnalysisData CollectionLength of StayModels, OrganizationalProcess Assessment, Health CareProgram DevelopmentReference StandardsTotal Quality ManagementUnited StatesJournal Article

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S Lenz, S Myers, S Nordlund, D Sullivan, V Vasista. 1994. Benchmarking: finding ways to improve.. https://doi.org/10.1016/s1070-3241(16)30069-4

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