PubMed · 7575796
Listening.
Abstract
Listening is a skill that few are taught and yet is essential to the successful operation of the occupational health service. Taking time to listen (even if that time is "not right now"), listening both verbally and nonverbally, and allowing speakers to tell their stories and discover the outcome or the solution to their problems are key components of effective listening. Attentive listening has the potential not only to facilitate progress in the health service but to foster a positive reputation for the occupational health nurse manager throughout the company.
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J E Wachs. 1995. Listening.. https://pubmed.ncbi.nlm.nih.gov/7575796/
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