Developing a quality assurance program through teamwork.

Abstract

Clinic nurses and nursing faculty members collaborated to develop a quality assurance program appropriate to three different clinic sites. The nurse consultants maintained a supportive, rather than a leadership, role while guiding the three groups of clinic nurses through the change process structured around the familiar structure, process, outcome framework. Regularly scheduled meetings and the cooperative distribution and accomplishment of clearly defined tasks not only have produced an excellent standardized nursing quality assurance program but also forged a dynamic nursing team.