PubMed · 16366459
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Bertrand Kiefer. 2005-11-23. [Embezzlement?].. https://pubmed.ncbi.nlm.nih.gov/16366459/
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Consult letters are the main way of relaying information between attending physicians involved in patient treatment at different levels of care and should therefore reach continuing care physicians with minimal delay. The quality assurance project described here was intended to reduce dispatch times for inpatient consult letters at our department of psychiatry and psychotherapy. To accomplish this, different measures were put to work at two levels of intervention. These included standardizing work flow, centralizing and optimizing work distribution in the secretaries' office, enabling faster access to typewritten consult letters by way of central data storage on the clinic's server, sending email notifications to all persons involved, using a central office for signing letters, and prompt monitoring and reporting of consult letter delays. These interventions helped reduce the average delay of dispatching consult letters from 29 days to 11. All in all, the project led to a high degree of workplace satisfaction for all persons involved and should be adaptable to other departments and units without difficulty. In our own department, ward-specific consult letter efficiency has become an important quality indicator.
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Medicine is undergoing profound change, but the basic format of the medical encounter has remained unchanged. Nevertheless, medicine in the 22nd century may be fully computerized, and a possible model is shortly depicted in this paper. Computer applications are constantly increasing their share in medical diagnosis, and may ultimately replace physicians. Treatment decisions have been submitted to standardized treatment guidelines, which may be applied more efficiently by computer applications. Although hundreds of studies have evaluated computerized tools in diagnosis and treatment, the possibility that computer applications may replace human physicians in the future is rarely raised. The effects of this process on doctors and medicine may be tremendous and will probably be felt even in early stages, and therefore, this process should be a subject of open discussion.