Leading by numbers.

Abstract

We measure to determine where we stand financially or in our quality outcomes. As people see the connection of measures and the success of the company, everything makes more sense. Izzo (2005) writes that profits/net margins are important to an organization and are like oxygen to a person. If we have oxygen, we can focus on the important things in life; if we don't we are preoccupied with gasping for air. Organizations are the same way. With the oxygen of profits, organizations can focus on those things that matter most to the staff and the customer. But when the search for profits becomes obsessive because of greed for excess profits or impending financial doom, everybody loses. Izzo (2005) reminds us that organizations shouldn't exist for only profit, just as people don't exist for only oxygen. Oxygen is merely an enabler for us to do the work of living. Measurement and numbers are the oxygen needed to achieve excellence. As people in organizations use numbers as their servants rather than being slaves to numbers, everyone will succeed. If the use of measurement is seen as punitive, and not a system of serving people to attain that zest for business and a higher mission, we will not achieve the level of excellence our people, patients, and communities deserve.