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PubMed · 15981828

Primary care. Ringing the changes.

Alexis Nolan
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Abstract

A 2000 DoH review called for out-of-hours services to be straightforward for users to access, and for service planning to involve multi-disciplinary co-operation from health professionals. Out-of-hours provision has evolved since then, but missed targets, insufficient staff numbers and inequalities between different providers continue to hamper progress.

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After-Hours CareBenchmarkingFamily PracticeHealth Services AccessibilityHumansOrganizational InnovationPrimary Health CareQuality of Health CareState MedicineTime FactorsTriageUnited KingdomJournal Article

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Alexis Nolan. 2005-06-09. Primary care. Ringing the changes.. https://pubmed.ncbi.nlm.nih.gov/15981828/

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PubMed2005

[General practitioners' evaluation of the out-of-hours service in Copenhagen County].

INTRODUCTION: This investigation was part of a large project concerning quality development in the primary care out-of-hours service in Copenhagen County, Denmark. MATERIALS AND METHODS: In August 2003 a questionnaire was sent out to all the general practitioners in Copenhagen County (n = 365, return rate: 82%). 56% of the GPs were not working in the out-of-hours service. RESULTS: In total, 95% of those surveyed felt that the out-of-hours service is doing a good job; 95% expressed satisfaction with the professional level; and only 3% found that they did not have good cooperation with the service. 63% did not agree with the statement that the out-of-hours service is used only in acute cases of disease or acute deterioration of disease. DISCUSSION: Overall, the GPs expressed a high level of satisfaction with the out-of-hours service. They also felt that their patients were satisfied. However, the study pointed out the difference in perception between patients and doctors regarding the aim of the service.

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