PubMed · 1524084
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S Eveloff. 1992. The prisoner.. https://doi.org/10.1016/0002-9343(92)90239-8
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The NHS's new complaints system is buckling under massive pressure. The Healthcare Commission is facing a backlog of more than 3,700 grievances and a private company will be brought in next week to help clear the build-up. The commission expects to receive 9,000 complaints by the end of its first year--almost double the number anticipated.
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