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PubMed · 11393016

Helplines. Getting through.

J Brodie
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Abstract

A specialised cancer telephone advice line deals with 1,000 calls a week. But many callers don't get through first time. The helpline operates Monday to Friday, 9am-7pm. Peaks in demand follow television and newspaper coverage of cancer. The launch of a website has not led to a decrease in calls. Callers show a high degree of persistence.

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HotlinesHumansInformation ServicesNeoplasmsProgram EvaluationState MedicineUnited KingdomJournal Article

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BibTeXRIS

J Brodie. 2001-05-17. Helplines. Getting through.. https://pubmed.ncbi.nlm.nih.gov/11393016/

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