PubMed · 10318472
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1979. Dollarsense.. https://pubmed.ncbi.nlm.nih.gov/10318472/
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The balanced scorecard (BSC) is an instrument of business administration using score numbers, that not only includes financial aspects but also levels of communication, motivation and customer relations. Thus it seems usable in service oriented companies including hospitals. The next years will have to show, whether the results rectify the immense expenses necessary with the implementation of the BSC.