Managing hostility.

Abstract

Hostility causes the breakdown of human relationships. In the workplace, it is a frequent cause of the stress which is characterized by anxiety, tension, depression, gross errors in judgment, and mental and physical exhaustion. Hostility has infectious properties, whereby it can easily spread throughout an organization creating factions and seriously impairing operations. Because medical group administrators face hostility from a variety of sources--doctors, employees, and patients and their families--they must learn to recognize hostility for what it is, and to manage it. Having researched the subject extensively, this well-published author has developed a method known as anti-hostility which not only aids in our understanding of the origin of hostility, but also provides a means for ridding ourselves and others of the disorder.