PubMed · 10111497
Performance measures that work.
Abstract
Measuring white-collar productivity is difficult in any setting but the complex operations of hospitals--where work load can vary hour to hour--are now being measured for peak efficiency. By developing standards and working with formulas and computer models, HR professionals are measuring productivity and predicting staffing needs.
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L Thornburg. 1991. Performance measures that work.. https://pubmed.ncbi.nlm.nih.gov/10111497/
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