@misc{indiciaedf21cee58a98,
  title = {Evaluating quality management systems.},
  author = {L T Hetherington},
  year = {1998},
  doi = {10.1097/00001786-199812000-00008},
  url = {https://pubmed.ncbi.nlm.nih.gov/9842176/},
  note = {Source identifier: 9842176}
}