@misc{indiciaea2396f147ff8,
  title = {Purchasing consumer-focused services.},
  author = {K Woods and L Silburn and T Cresswell},
  year = {1993},
  doi = {10.1093/oxfordjournals.pubmed.a042879},
  url = {https://pubmed.ncbi.nlm.nih.gov/8155368/},
  note = {Source identifier: 8155368}
}