@misc{indiciae26f366e32173,
  title = {Do appointment systems work?},
  author = {S Arber and L Sawyer},
  year = {1982},
  doi = {10.1136/bmj.284.6314.478},
  url = {https://pubmed.ncbi.nlm.nih.gov/6800503/},
  note = {Source identifier: 6800503}
}