@misc{indiciae7d05179afaa2,
  title = {Customer satisfaction.},
  author = {Rade B Vukmir},
  year = {2006},
  doi = {10.1108/09526860610642573},
  url = {https://pubmed.ncbi.nlm.nih.gov/16548396/},
  note = {Source identifier: 16548396}
}