@misc{indiciae606ad160975b,
  title = {One library's experience with live, virtual reference.},
  author = {Alison M Bobal and Cynthia M Schmidt and Roxanne Cox},
  year = {2005},
  url = {https://pubmed.ncbi.nlm.nih.gov/15685286/},
  note = {Source identifier: 15685286}
}