@misc{indiciaec3764764530e,
  title = {Work flow analysis: eliminating non-value-added work.},
  author = {Terry Capuano and Joanna Bokovoy and Deborah Halkins and Kim Hitchings},
  year = {2004},
  doi = {10.1097/00005110-200405000-00008},
  url = {https://pubmed.ncbi.nlm.nih.gov/15167421/},
  note = {Source identifier: 15167421}
}