@misc{indiciae98980018f9ba,
  title = {Enhancing support via interactive technologies.},
  author = {John D Piette},
  year = {2002},
  doi = {10.1007/s11892-002-0076-4},
  url = {https://pubmed.ncbi.nlm.nih.gov/12643135/},
  note = {Source identifier: 12643135}
}