@misc{indiciaef9e638cf179a,
  title = {Quality in service.},
  author = {K Puetz},
  doi = {10.1111/j.1945-1474.1988.tb00329.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/10291427/},
  note = {Source identifier: 10291427}
}