@misc{indiciae21e6462a3f5e,
  title = {A multi-dimensional client satisfaction instrument.},
  author = {B A Tanner},
  year = {1982},
  doi = {10.1016/0149-7189(82)90023-4},
  url = {https://pubmed.ncbi.nlm.nih.gov/10259959/},
  note = {Source identifier: 10259959}
}