Why customer service counts.
Explore the source record for details and available documents.
Patient Satisfaction↗
Biomedical subjects
R Sjolseth
Publications and source records attributed to R Sjolseth.
Partnership--the term of the '90s? Building a network of middle management.
In her latest column, Ms. Sjolseth describes how a group of middle managers at a hospital where she worked began holding regular, interdepartmental meetings. The partnership broke down departmental barriers, fostered teamwork and enabled the managers to identify and resolve problems more quickly than before. After recounting the group's accomplishments, Ms. Sjolseth provides tips on how radiology administrators can create middle management teams in their own facilities.
Decision Making, Organizational↗
Who's the boss? Reversing the hierarchy.
According to the author, radiology managers can improve staff morale, increase commitment to patient care and decrease their workloads by "reversing the hierarchy" and empowering their staff. Despite what some managers may think, she says, employees can make good decisions and stay committed if they are given authority, encouragement and trust. She also describes some of the steps managers can take to reverse the hierarchy at their organizations.
Decision Making, Organizational↗
The day the lights went out.
Explore the source record for details and available documents.
California↗