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Biomedical subjects

P C Nystrom

Publications and source records attributed to P C Nystrom.

6 recordsLinked to original sources
PubMed1997

Organizational determinants of service quality in nursing homes.

This study analyzed four prominent organizational factors thought to influence service quality in nursing homes. Perceptions of service quality were collected from over 400 family members who regularly visited residents in 41 nursing homes. Service quality was measured along five dimensions identified by marketing research on customers in service industries. These five dimensions were responsiveness, reliability, assurance, empathy, and tangibles. Perceptions of service quality exhibited significant associations with each of the four organizational factors: ownership, funding mix, facility size, and nurse staffing. Implications for health services administration are discussed.

Consumer Behavior↗
PubMed1996

Satisfaction with nursing homes. The design of employees' jobs can ultimately influence family members' perspectives.

Organizational commitment on the part of nursing home employees can be a determinant of service quality. Proper design of health care jobs and clarity of roles make employees feel more dedicated to their jobs, enable them to do their jobs well, and enhance family members' evaluations of nursing home care. When management develops a dynamic, interactive, high-quality environment, nursing home employees feel encouraged to report shortcomings without fear because they are involved in the process.

Aged↗
PubMed1993

Organizational cultures, strategies, and commitments in health care organizations.

Cultural elements called norms and values affect organizational commitment and job satisfaction of managers and executive secretaries in this study of 13 health care organizations. Results also show that organizations pursuing a consistent strategy possess strong cultures, while organizations with an inconsistent strategy exhibit weak cultures.

Administrative Personnel↗
PubMed1988

Problem solving by hospital managers.

When managers confront complex problems, their attitudes toward problem solving affect their behavior. The problem-solving attitudes of over 100 women and men who manage six hospitals are analyzed.

Analysis of Variance↗