Biomedical subjects
Publications and source records attributed to J W Saxton.
The healthcare environment is rapidly changing as managed care penetrates your community. Risk management in the office setting is becoming more critical as the strategies for preventing claims in the first place become more important. It is time to reexamine the environment that is being created, increase the involvement of patients in their own care, create documentation systems and recognize when you are at risk.
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This two-part article outlines a process whereby practices can enhance profitability and reduce malpractice risks. The key is involvement of all parties. First, providers at all levels, including physicians, must understand the factors that promote patient satisfaction. Next, patients must become incorporated into the diagnostic and therapeutic process. That they be allowed to do so requires a shift in providers' attitudes from one of authority figure to co-manager of care. Various methods are described to help staff, providers and patients communicate better. Specific tools to increase patient involvement are outlined.