Patient accounts managers share views on receivables.
Hospitals can take several steps to improve the management of receivables, according to eight patient accounts managers recently interviewed. Among these steps are precisely identifying problem areas and devising solutions; automating as many business office functions as possible; gathering more patient data before hospital admissions; and developing a well-trained and motivated staff. The managers interviewed, however, do not expect substantial improvement in hospitals' days outstanding in receivables in the year ahead. And they do not view selling receivables as a permanent solution to cash flow problems.