This paper presents a model for the evaluation of the quality of health services. The purpose is to create a method which allows the identification of those aspects of health care which are below standard, register them, assign a responsible for its correction and implement an adequate follow-up.

Attitude of Health Personnel↗

PubMedDate not supplied

[Basis for the evaluation of health care quality at the medical units of the health sector].

A methodology for evaluating the quality of services rendered by the health institutions is presented. This methodology, proposed by the Basic Evaluation Group of the Health Sector, includes an operational diagnosis of the health care units, allowing the identification of service-rendering problems, this facilitating the elaboration of alternative solutions in the patient's best interests. It can be applied at all levels of the institutional hierarchy, from service and department levels to the macro dimension of health care. In order to obtain its best results, the methodology must be utilized systematically and continuously.

Delivery of Health Care↗

PubMedDate not supplied

[Evaluation of the medical care quality. Expectations of the patients and the workers of the medical units].

Quality evaluation as a first step to improve health care is an essential step in the medical process. In the Mexican Social Security Institute (IMSS), this concern was first put into action in 1956, when a review of the medical records was undertaken at the La Raza hospital. The IMSS Medical Supervision Commission was formed in 1957, and in 1959 a medical auditorship was established. Until 1983 quality of care evaluation was centered on the information contained in the medical records. However, based on an extensive bibliographical review, the need to account for other aspects of medical care was then acknowledged, and attention was brought to issues such as the sufficiency and quality of the physical resources, availability and technical proficiency of human resources, supply of materials, organization of services, fulfillment of procedures according to current quality of care normativity, and optimization of results, all within a frame of humanitarian treatment of the patient. Quality of care can be viewed from three different angles: the patient's, the institution's, and the worker's standpoints. It has been customary to evaluate quality of care from the side of institutional expectations, unattending the other two viewpoints. In this study, a survey was made of 735 external patients, 853 hospitalized patients, and 1,353 workers, from 33 second and third level hospitals in both the federal District and the states, asking levels of satisfaction with the services provided. In the first group the highest percentage of dissatisfaction was related to medical information and doctor-patient relationship. In the hospitalization area the main problems were associated to food and attention by the social worker, but there were also problems in medical information, doctor-patient relationship, and patient orientation. Workers manifested dissatisfaction with wages and working-area conditions, and asked for more institutional support and better motivations.

Attitude of Health Personnel↗

PubMedDate not supplied

[The factors associated with a lengthy hospital stay in a third-level unit].

A descriptive, cross-sectional and retrospective design was developed in order to assess the frequency of patients with lengthy hospital stay (LHS) and associated factors at the Hospital de Especialidades, Centro Médico Nacional Siglo XXI, IMSS, in Mexico City from January to April, 1993. Some 2,488 patients were discharged during this period and 541 were selected at random. There were 23.9% (n = 131) of patients who had LHS, with a specific mean of 7.7 days and a total mean of 18 days of hospital stay compared with 5 days for those patients who did not have LHS. The associated factors were: patient's origin, admission conditions, complications, hospital infections, category and specialty of attending physician, delay in laboratory and diagnostic imaging exams and results, delay in surgical interventions, and need of outside transportation at time of discharge. Characteristics of patients with greater probabilities of having LHS are outside origin, diagnosis of malignant tumor, complications, hospital infections, and delay in laboratory exams and in surgical interventions. Some of these characteristics can be modified in order to improve LHS and quality of medical care. Further investigations are required to individually analyze these characteristics as well as the justification for LHS and its costs.

Cross-Sectional Studies↗

PubMedDate not supplied

[Dyslipidemia associated with food].

The increase of the morbi-mortality due to CHD in México, particularly among the Social Security Institute (IMSS) workers led us to do research on the relative risk and the protection provided by foodstuffs usually consumed by these workers. We found significant evidence of low levels of cholesterol associated with dry alcoholic drinks, skimmed milk and yogurt as well as fresh cheeses. C-LDL was low among people that usually consume sweet alcoholic drinks and fresh cheese. High levels of TG were associated with those people consuming food products containing saturated fat (bacon, pork crackling, fatty red meat, fowl with skin) and viscera, more than three standard cups of alcoholic drinks three times a week, soft drinks and salt. Skimmed milk and yogurt and all vegetables were related to low levels of TG. Products related to high levels of C-HDL were all kinds of vegetables and beans. This study of IMSS worker eating habits could be useful to do research on the food intake of other worker populations, and could help us to design Health Education programs based on scientific knowledge.

Adult↗